Support Tickets Platform
A custom tool for managing support and website maintenance. Users register sites, submit tickets, and get instant AI-powered responses.
- Tool
- Custom Development
- Figma
About the Project
This support tickets platform is a custom-built tool designed to streamline client interactions and simplify website maintenance. The platform enables users to create accounts, register their websites under tailored maintenance plans, submit support tickets, and communicate directly with the support team. To enhance efficiency, I incorporated AI to deliver quick, accurate responses to common questions and issues.
What Makes This Site Special
What makes this platform stand out is its focus on usability and efficiency. The interface is user-friendly, ensuring non-technical clients can easily navigate and manage their needs. The AI integration adds a layer of responsiveness that reduces wait times and improves overall support satisfaction. Every aspect of the platform is customized, demonstrating my ability to develop practical, client-centered solutions.
Overcoming Challenges
Developing a full-fledged platform presented unique challenges, including building a robust ticketing system capable of handling diverse workflows while remaining simple for users. Integrating AI for real-time responses and ensuring its functionality alongside the core features required careful planning and execution.
The Results
The completed platform is a professional-grade tool that simplifies client support and website management.